Ops template
Customer Support Reply Prompt
Use this template for support responses that acknowledge the user clearly, explain what happens next, and stay consistent with policy or refund rules.
Prompt template
Draft a customer support reply. Issue summary: [what happened] Customer tone: [frustrated, confused, neutral] Policy or account context: [important policy details] Desired outcome: [refund, troubleshooting, next step] Rules: - Acknowledge the issue clearly - Be polite and human - Do not promise anything outside policy - End with the exact next step